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I was at the Westbank location on December 20th, from the start Elke provided genuinely warm & professional customer service. While there an unexpected personal matter/phone call happened, she remained calm (I was in a full panic) & had a unique way of providing comfort and empathy at a time I needed it most. Her customer service alone stood out, however her kindness & genuine care is something I will never forget. Thank you Elke, I won't forget your kindness & wish you so much in return :)
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Dealt with Jordan & Kylie about a product exchange (no fault). Very helpful. Kylie solved my problem 100%. Thanks Kylie for all the help. You made Santa's day.
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Think the person who gave you only one star must have been playing an April fools joke-letter written April 1. I have always found your prices quite competitive and sales staff available and willing to assist. The store is also usually clean and tidy. I definitely will continue to shop here.
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On the busiest of days, two days after X-mas, I came in and was attended to immediately who was able to go right to the last item, a specific TV, and rung it up..... and delivered it to my car at the far end of the parking lot; all with the greatest cheer. Best service I've received in a long time !
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